Terms & Conditions

PLATFORM TERMS OF SERVICE – TRAVELLERS  

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We, Planet Youth Pty Ltd [“Planet Youth”] provide an online platform (the “Platform”) to  connect you (the “Traveller”) with operators (the “Operators”) of tours and other travel related  services (the “Travel Services”).  

The Platform is accessible at www.planetyouth.com . By using the Platform, you agree to be  bound by these Terms, which incorporate our Privacy Policy. If you do not agree to these  Terms, you must cease to access and otherwise use the Platform and the services ancillary  to it.  

Planet Youth reserves the right to modify the Platform and these Terms without notice. Any  modifications will become effective once published. By continuing to use the Platform, you  are deemed to have agreed to the modified Terms. If you do not accept the modified Terms,  your only remedy is to cease using the Platform.  

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OPERATORS ARE RESPONSIBLE FOR DELIVERY  

1. Planet Youth does not principally supply any Travel Services. Planet Youth acts as  an agent for Operators to facilitate the promotion and your purchase of Travel  Services through the Platform.  

2. Planet Youth’s responsibilities are limited to arranging for Travellers to enter  contracts for the supply of Travel Service with Operators through the Platform. Planet  Youth is not party to any contract between a Traveller and an Operator.  

3. Planet Youth may receive financial benefits (including commissions) and non financial benefits from Operators when the sale of their Travel Services to you is  facilitated through the Platform.  

4. Planet Youth has no control over the Operator and does not guarantee performance  by any Operator. Planet Youth does not warrant the standard or fitness for a  particular purpose of any Travel Services or a particular Operator and to the fullest  extent disclaims any warranties of this nature.  

5. The Operator is responsible to you for the delivery of Travel Services subject to their  own booking conditions (“Operator Booking Conditions”). These may set out refund  and cancellation terms and may also limit the Operator’s liability to you. It is your  responsibility to ensure you are aware of the Operator Booking Conditions.  

6. Planet Youth is not liable for any acts, omissions, failures or delays on the part of any  Operator (or any of their employees, agents, contractors or suppliers). Any claims  you may have in connection with the performance of Travel Services (including in  relation to refunds) must be made directly against the Operator (except to the extent  the claim arises due to our fault).  

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ACCURACY OF INFORMATION 

7. Any information relating to Travel Services or an Operator has been provided by the  Operator or an independent third party. Planet Youth requires Operators to provide  accurate information regarding Travel Services and themselves, but is not  responsible for this information. Planet Youth makes no warranty regarding the  completeness, accuracy or standard of this information. You should make your own  enquiries to verify information related to Travel Services or an Operator before  making a booking through the Platform. 

8. Planet Youth does not endorse or recommend any particular Operator or Travel  Services.  

9. Any reviews and ratings of Travel Services and Operators have been drawn from the  Operator’s own website or third party websites which list the Operator’s Travel  Services. These reviews and ratings should be used as a guide only and do not  guarantee the performance of any Travel Services or Operators. Planet Youth has  not verified the reviews or ratings and you rely on them at your own risk.  

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PAYMENTS  

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10. All payments for Travel Services must be made direct to the Operator as may be  facilitated through the Platform.  

11. You acknowledge that Planet Youth is not the merchant of record for the sale and  purchase of Travel Services.  

12. Payments must be made to the Operator with the timeframes specified by the  Operator.  

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AMENDMENTS & CANCELLATIONS  

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13. You must requests amendments to booked Travel Services directly with the  Operator. Please note that the ability to make amendments (and associated terms  and fees) is subject to agreement by the Operator in accordance with the Operator  Booking Conditions.  

14. You must cancel booked Travel Services directly with the Operator. The Operator  may charge cancellation fees in accordance with the Operator Booking Conditions.  Often payments will be non-refundable, and any further cancellation fee will generally  be dependent on the amount of notice of cancellation you give. Cancellation fees can  be one hundred percent of the booking value.  

15. You acknowledge that Planet Youth has no control over any Operator and does not  warrant or guarantee that amendments will be possible (or on any particular terms) or  that Operators will make any refunds as they may be required to do so under the  Operator Booking Conditions.  

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UNAVOIDABLE & EXTRAORDINARY CIRCUMSTANCES  

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16. “Unavoidable and Extraordinary Circumstances” means circumstances pursuant to  which your Travel Services cannot proceed due to flood, earthquake, war or civil  strife, acts of terrorism, hurricane, cyclone, industrial disturbance, strike, fire, lock out, epidemic, pandemic, failure or delays of scheduled transportation, or any law,  order, decree, rule or regulation of any government authority (including quarantine  requirements or government travel advisories), or for any other reason beyond the  Operator’s control. 

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17. In the event of Extraordinary and Unavoidable Circumstances, the Operator may  cancel or modify your Travel Services in accordance with the Operator Booking  Conditions. Your rights to a credit or refund may be limited under the Operator  Booking Conditions. We make no guarantee and expressly disclaim any warranty  that we will be able to obtain a refund or credit from an Operator.  

18. Please note that any credit or refund issued by the Operator may be partial only and  may be subject to specific conditions. We have no control over these conditions.  

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REFUNDS  

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19. If you are due a refund for any cancelled Travel Service, then you must pursue such  refund from the Operator directly.  

20. While Operators may be obliged under the Operator Booking Conditions or at law to  provide a refund, we do not represent or warrant that Operators will comply with their  obligations and take no responsibility for their failures.  

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DISPUTES WITH OPERATORS  

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21. Planet Youth may, but is not obliged, to assist Travellers to resolve disputes with  Operators. If Planet Youth does provide any assistance, this does not make Planet  Youth a party to the dispute. Planet Youth provides assistance in good-faith and  Planet Youth accepts no liability for the provision of any assistance (whether or not  the assistance is deficient). If you request Planet Youth to offer assistance or you  otherwise accept Planet Youth’s assistance, then you accept it strictly on this basis.  

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TRAVEL ADVICE  

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22. We strongly suggest that you contact the Department of Foreign Affairs and Trade  (“DFAT”) or visit the Smart Traveller website for the most up to date travel advisories  for the destinations that you wish to travel to. You can register your travel plans with  DFAT so that you can be easily contacted in an emergency.  

23. If book Travel Services in or to a destination that is subject to a DFAT travel advisory  we accept no liability for your choice and the risks associated with travelling to that  destination.  

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PASSPORTS, VISAS & VACCINATIONS  

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24. Passport and visa requirements are your responsibility. It is a requirement that you  hold a valid passport to depart Australia, and most countries require passports to  have at least 6 months validity. This means your passport should be valid for at least  6 months from your scheduled return to Australia.  

25. It is your responsibility to obtain vaccinations and preventative medicines as may be  required for the duration of your travel. It is your responsibility to ensure that you are  in possession of the necessary documentation to comply with the laws and  regulations of the destinations to be visited.  

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COVID-19  

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26. You acknowledge that you are choosing to travel at a time when you may become  exposed to Covid-19. You agree that you assume responsibility for risks to your  health associated with travelling in the current environment. 

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27. You should familiarise yourself with any vaccination obligations and obligations to  have a negative Covid-19 PCR test within a certain period prior to travel and any  obligations to quarantine either in destination or on return to Australia, or  domestically. It is your responsibility to satisfy these requirements and associated  costs.  

28. Please note that some airlines and other Operators have implemented mandatory  requirements in relation to vaccines and mask-wearing. It is your responsibility to  familiarise yourself with these requirements and to comply with them.  

OUR LIABILITY  

29. Australian Consumer Law and corresponding legislation in State jurisdictions in  certain circumstances imply mandatory conditions and warranties into consumer  contracts (“Consumer Warranties”). These Terms do not exclude or limit the  application of the Consumer Warranties. Other than the Consumer Warranties, we  disclaim all warranties.  

30. To the fullest extent permitted by law:  

(a) we do not accept any liability under these Terms, in tort (including negligence)  or at law for any injury, loss (including indirect losses), delay or additional  expenses caused directly or indirectly by the actions or omissions of a third  party over whom we have no direct control (including a Operator); and  

(b) our maximum liability to you under these Terms, in tort (including negligence)  or at law is limited to resupplying services to you or paying to have them  resupplied.  

LINKS  

31. The Platform may contain links to third-party websites. You acknowledge and agree  that Planet Youth is not responsible or liable for the content on, or services offered  through, those websites. By linking to a third party website, Planet Youth is not  endorsing the content or products offered on such websites. You assume all risk for  your use of these websites and any products offered on them.  

TRAVELLER CONTENT  

32. Planet Youth may permit you to publish reviews of Travel Services (and the  associated Operator) you have purchased through the Platform (“Traveller  Reviews”). You grant Planet Youth with a royalty-free, worldwide, irrevocable,  perpetual, non-exclusive, transferrable, licence to use, publish, licence, sell, transfer,  broadcast (via any means) and otherwise exploit your Traveller Reviews. You agree  to waive any moral rights you may have in any Traveller Reviews you make.  

33. You warrant to Planet Youth that (a) you are the sole owner of the Traveller Review  or have all rights to the Traveller Review; (b) any Traveller Review will not infringe  the rights of any third party; and (c) any Traveller Review will be accurate, will not  misleading and will not be vexatious. You agree to indemnify and hold us harmless  from and against (meaning that you are totally responsible for) all claims made  against us if any of the foregoing is or becomes untrue.  

GENERAL 

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34. The contract between Planet Youth Pty Ltd trading as Planet Youth and you is  governed by the laws of the State of Victoria. Any disputes shall be dealt with by a  court with the appropriate jurisdiction in Victoria.  

35. If any provision of these Booking Conditions is found to be unenforceable, then to the  extent possible it will be severed without affecting the remaining provisions.  

36. We may assign or transfer rights under these Terms without restriction and without  notice. You must not assign your rights under these Terms without our prior written  approval.  

37. Any personal information you provide to us will be collected, stored, used, protected and shared in accordance with Australian Privacy Principles, and our Privacy Policy, which is published here www.planetyouth.com